Please use the
following guidelines to ensure a smooth delivery of your
merchandise
Inspect your shipment upon arrival and note any damaged
or defective goods if any. You must contact us within 15 days to report any damaged items. In the case of damaged goods,
contact UPS as soon as possible. In the case of defective
goods contact us. If possible please include photos of the
defective goods in your e-mail, This will aid in communication
and help expedite a resolution to the problem.
Damaged and/or defective goods should be properly packed
in original packaging and returned to us. Replacements will
be sent upon return of original goods at no additional charge
to you. Please contact us for further instructions prior
to returning merchandise.
Please order carefully because returns that are not either
damaged or defective may be subject to return shipping charges
and a 25% restocking fee (industry standard).
All returns must have authorization
from the factory. Unauthorized returns or freight collect
shipments will be refused. |
